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ITIL® Training

ITIL® CSI and Service Operations

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.


This five (5) day Course that helps students understand the main principles and objectives of Continual Service Improvement and Operation, the core concepts and practices in how strategy and design applies to Service Management and IT, and prepares students to take the ITIL® Continual Service Improvement and Service Operation examinations.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Continual Service Improvement & Service Operations certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training
Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Continual Service Improvement & Service Operations Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%. The Boot Camp combines the ITIL® Lifecycle Continual Service Improvement and Service Operations courses, covering the lifecycle aspects and the management and control of the activities and techniques within the Continual Service Improvement and Service Operations stages of the lifecycle, but not the details of the supporting processes (which are covered in detail in the Capability courses). Additionally the course looks at the concepts of Continual Service Improvement and Service Operations as a practice and at the interfaces between them and with the other stages of the ITIL® Service Lifecycle.

During this three-day instructor-led course, participants will obtain knowledge and hands-on experience in Continual Service Improvement. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam.

Course Objectives

The purpose of this Boot Camp is to obtain knowledge on ITIL® concepts and terminology. It looks at activities that may be implemented to enhance the quality of IT service management within an organization and enables students to understand the concepts, processes, functions and activities involved in Continual Service Improvement and Service Operations. It also examines organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®. The course prepares delegates for the ITIL® Lifecycle examinations in Continual Service Improvement and Service Operations.

You will learn about:

  • Justifying the role of continual service improvement
  • Applying the 7-step improvement process to enhance service quality and operational performance
  • Conducting a SWOT analysis
  • Creating a communication plan to engage the organization around CSI for IT service management
Why to “Get Intense” for ITIL training:
  • We are not just teachers:  We DO ITIL for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements. 
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
Important Course Information:

Individuals attending this Boot Camp should note that due to intensive nature of this boot camp, some evening work is expected.  This boot camp offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent.

Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to bridge equivalent.


ITIL® CSI & Service Operations Boot Camp - Benefits and Goals:

Our ITIL® Continual Service Improvement & Service Operations Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management lifecycle.  This boot camp is your fast track to gaining the ITIL® Continual Service Improvement and Service Operations certifications. In this course, you gain the knowledge necessary to take the ITIL® exams, which is offered on the 3rd day (the Continual Service Improvement exam) and at the end of this course (the Service Operations exam is on Day 5).

Only Intense School's ITIL® Continual Service Improvement & Service Operations Boot Camp offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials 
  • Two exam vouchers, covering the ITIL Lifecycle Continual Service Improvement and Service Operations exams, and take exams on days 3 and 5 of the course.
  • Lunch included
  • Snacks and beverages all day long!
Who Should Attend:

This boot camp is ideal for individuals who require a deeper understanding of the Continual Service Improvement and Service Operations stages of the ITIL® Services Lifecycle.  Individuals attending this boot camp should note that due to intensive nature of this boot camp, some evening work is expected. It offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent.  Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate.

Save Money and let Intense School Come to You!

Your Company will Save Big on group on-sites of 6 or more students. Get IITIL® Continual Service Improvement and Service Operations, Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

Click here to get more information about this class!

ITIL® is a registered trade mark of AXELOS Limited.  All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited.  All rights reserved.
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The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Outstanding instructor. He did a great job providing the information and even worked with students after class to help them grasp the material.

- Jonathan Fitz-Enz
TASC

I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.

- Nate Turner
DOJ

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Outstanding instructor. He did a great job providing the information and even worked with students after class to help them grasp the material.

- Jonathan Fitz-Enz
TASC

I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.

- Nate Turner
DOJ

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]