Successful implementation of ITIL® Continual Service Improvement best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL® Expert Qualification: Continual Service Improvement Certification Exam.
Information about this course:
Other ITIL® Courses:
ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Intense School is proud to offer ITIL® Continual Service Improvement Boot Camp, a three (3) day Course that helps students understand the main principles and objectives of ITIL® Lifecycle Management. All of our ITIL® Expert level instructors have over 8 years of experience in ITSM, 
and are seasoned instructors and exam prep experts. The ITIL® Continual Service Improvement certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
The Continual Service Improvement course provides learners with a deeper understanding of the ITIL® Continual Service Improvement element of the ITIL® Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization. The course covers the management and control of the activities, methods and techniques within the Continual Service Improvement phase of the ITIL® Service Lifecycle.
Intense School’s ITIL® Continual Service Improvement Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Continual Service Improvement Certificate in IT Service Management.
During this three-day instructor-led course, participants will obtain knowledge and hands-on experience in Continual Service Improvement. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam.
Our ITIL® Continual Service Improvement Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.
Only Intense School's ITIL® Continual Service Improvement Boot Camp offers you the following benefits:
Prior to class you'll also receive:
This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Continual Service Improvement certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day. Also, a minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications is required.
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Click here to get more information about this class!
He was very professional and knowledgable. It was a pleasurable experience.
- Faron Fendle
NSWCDD
Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).
- Anthony Ryno
US Navy - NCTSSD
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.
- Lucy Fakeye - Net+
[not provided]
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
Live, Online, Self-Paced, Classroom - contact us for details on each.
Base Course. Best for refresher courses
Most popular self-pace option.
Our top rated training experience
As close to the classroom from home
He was very professional and knowledgable. It was a pleasurable experience.
- Faron Fendle
NSWCDD
Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).
- Anthony Ryno
US Navy - NCTSSD
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.
- Lucy Fakeye - Net+
[not provided]
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
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