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ITIL Training Courses

ITIL® Continual Service Improvement Boot Camp

Successful implementation of ITIL® Continual Service Improvement best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL® Expert Qualification: Continual Service Improvement Certification Exam.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.


Intense School is proud to offer ITIL® Continual Service Improvement Boot Camp, a three (3) day Course that helps students understand the main principles and objectives of ITIL® Lifecycle Management.  All of our ITIL® Expert level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Continual Service Improvement certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

The Continual Service Improvement course provides learners with a deeper understanding of the ITIL® Continual Service Improvement element of the ITIL® Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization.  The course covers the management and control of the activities, methods and techniques within the Continual Service Improvement phase of the ITIL® Service Lifecycle.

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Continual Service Improvement Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Continual Service Improvement Certificate in IT Service Management.

During this three-day instructor-led course, participants will obtain knowledge and hands-on experience in Continual Service Improvement. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam.

Course Objectives
  • Prepare for and take the ITIL® Expert Qualification: Continual Service Improvement Exam
  • Outline key activities for the Continual Service Improvement processes in the context of the Service Lifecycle
  • Achieve operational excellence by using the Continual Service Improvement processes, activities and functions
  • Evaluate the success of Continual Service Improvement by applying key metrics
  • Expert
Why to “Get Intense” for ITIL training:
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements.  
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL Continual Service Improvement Boot Camp Benefits and Goals:

Our ITIL® Continual Service Improvement Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.


Only Intense School's ITIL® Continual Service Improvement Boot Camp offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials  
  • One exam voucher, covering the ITIL® Capabilities Continual Service Improvement exam.
  • Lunch included
  • Snacks and beverages all day long!
Intense School Pre-Class Preparation and Post-Class Follow up:

Prior to class you'll also receive:

  • Official Exin-Approved ITIL® Continual Service Improvement Boot Camp Courseware
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® exam expert mentoring on the covered exams’ objectives   
Who Should Attend:

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Continual Service Improvement certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.  Also, a minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications is required.

Save Money and let Intense School Come to You!

Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® SOA Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

Click here to get more information about this class!

ITIL® is a registered trade mark of AXELOS Limited.  All rights reserved.
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Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.

- Jack Maples
Dell CM

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.

- Jack Maples
Dell CM

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections