Successful implementation of ITIL® Continual Service Improvement best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL® Expert Qualification: Continual Service Improvement Certification Exam.
Information about this course:
Other ITIL® Courses:
ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Intense School is proud to offer ITIL® Continual Service Improvement Boot Camp, a three (3) day Course that helps students understand the main principles and objectives of ITIL® Lifecycle Management. All of our ITIL® Expert level instructors have over 8 years of experience in ITSM, 
and are seasoned instructors and exam prep experts. The ITIL® Continual Service Improvement certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
The Continual Service Improvement course provides learners with a deeper understanding of the ITIL® Continual Service Improvement element of the ITIL® Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization. The course covers the management and control of the activities, methods and techniques within the Continual Service Improvement phase of the ITIL® Service Lifecycle.
Intense School’s ITIL® Continual Service Improvement Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Continual Service Improvement Certificate in IT Service Management.
During this three-day instructor-led course, participants will obtain knowledge and hands-on experience in Continual Service Improvement. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam.
Our ITIL® Continual Service Improvement Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.
Only Intense School's ITIL® Continual Service Improvement Boot Camp offers you the following benefits:
Prior to class you'll also receive:
This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Continual Service Improvement certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day. Also, a minimum of 15 credits through formal Service Lifecycle or Service Capability Stream qualifications is required.
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Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® SOA Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!
Click here to get more information about this class!
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.
- Jose Rengel
none
The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.
- Chris Anderson - ITIL
[not provided]
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
Course had excellent structure. The instructor knew the material and was excited to teach it.
- Vladislav Agureyev
NSWCDD
Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.
- Mark Yu
MBL Technologies
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.
- Jose Rengel
none
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.
- Craig Calder
[[Unknown]]
Live, Online, Self-Paced, Classroom - contact us for details on each.
Base Course. Best for refresher courses
Most popular self-pace option.
Our top rated training experience
As close to the classroom from home
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.
- Jose Rengel
none
The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.
- Chris Anderson - ITIL
[not provided]
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
Course had excellent structure. The instructor knew the material and was excited to teach it.
- Vladislav Agureyev
NSWCDD
Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.
- Mark Yu
MBL Technologies
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.
- Jose Rengel
none
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.
- Craig Calder
[[Unknown]]
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