Toll Free: 1.877.290.9507 | Direct:708.689.0131

ITIL® Training

ITIL® Service Strategy & Design Boot Camp

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

Intense School is proud to offer ITIL® Service Strategy & Design Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Service Strategy and Design, the core concepts and practices in how strategy and design applies to Service Management and IT, and prepares students to take the ITIL® Service Strategy and Service Design examinations.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Service Strategy and Design certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Intense School is in partnership with Knowledge Center, an accredited training provider

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Service Strategy & Design Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.

Course Objectives

The course covers the managerial and supervisory aspects of the ITIL® processes covered in these stages

Service Strategy:

You Will Learn How To:

  • Prepare for and take the ITIL® Intermediate Qualification: Service Offerings & Agreements Exam
  • Outline key activities for the Service Offerings & Agreements processes in the context of the Service Lifecycle
  • Achieve operational excellence by using the Service Offerings & Agreements processes, activities and functions
  • Evaluate the success of Service Offerings & Agreements by applying key metrics
Service Design:
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • Information Security Management
  • Supplier Management
Why to “Get Intense” for ITIL® training:
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements.  
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL® Service Strategy & Design Boot Camp - Benefits and Goals

Our ITIL® Service Strategy & Design Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management lifecycle.  The ITIL® Managers Bridge exam provides a fast track to gaining the ITIL® Expert certification. In this course, you gain the knowledge necessary to take the ITIL® Managers Bridge exam, which is offered at the end of this course. In addition, this course covers new ITIL® content and introduces the Service Lifecycle, which forms the core of ITIL® .

Only Intense School's ITIL® Service Strategy & Design Boot Camp offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials  
  • Two exam vouchers, covering the ITIL® Lifecycle Service Strategy and Service Design exams, and take exams  on days 3 and 5 of the course.
  • Lunch included
  • Snacks and beverages all day long!
Intense School Pre-Class Preparation and Post-Class Follow up:

Prior to class you'll also receive:

  • Official Exin-Approved ITIL® Service Strategy & Design Boot Camp Courseware
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® SS & SD exam expert mentoring on the covered exams’ objectives  
Who Should Attend

This boot camp is ideal for individuals who require a deeper understanding of the Service Strategy and Service Design stages of the ITIL® Services Lifecycle.  Individuals attending this boot camp should note that due to intensive nature of this boot camp, some evening work is expected.

This boot camp offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent.  Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate.

Save Money and let Intense School Come to You!

Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® Service Strategy & Design  Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

Click here to get more information about this class!

ITIL® is a registered trade mark of AXELOS Limited.  All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited.  All rights reserved.
The Swirl logo™ is a registered trade mark of AXELOS Limited. All rights reserved.

 

I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.

- Nate Turner
DOJ

The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.

- Thomas Perkins
NSWCDD

The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.

- Stephanie Hayes
none

Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.

- Edward P. Becker
Dell CM

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

One of the most intelligent and well-spoken instructors I have ever had the privilege to work with. His in depth knowledge of the 10 domains in CISSP surpassed my expectations as well as the expectations of my classmates. His teaching style kept the otherwise dry information very memorable and exciting. I would HIGHLY recommend this course to my peers.

- Student
National Institutes of Health

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training

Select the ITIL® training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.

- Nate Turner
DOJ

The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.

- Thomas Perkins
NSWCDD

The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.

- Stephanie Hayes
none

Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.

- Edward P. Becker
Dell CM

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

One of the most intelligent and well-spoken instructors I have ever had the privilege to work with. His in depth knowledge of the 10 domains in CISSP surpassed my expectations as well as the expectations of my classmates. His teaching style kept the otherwise dry information very memorable and exciting. I would HIGHLY recommend this course to my peers.

- Student
National Institutes of Health

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training