ITIL V3 Service Strategy & Design Boot Camp

ITIL (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL) was published, consisting of five core titles. This ITIL Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL V3 into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Intense School is proud to offer ITIL V3 Service Strategy & Design Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Service Strategy and Design, the core concepts and practices in how strategy and design applies to Service Management and IT, and prepares students to take the ITIL V3 Service Strategy and Service Design examinations.  All of our ITIL Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL V3 Service Strategy and Design certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Cutting Edge Curriculum:  Authorized AND Accelerated:
Intense School’s ITIL V3 Service Strategy & Design Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL V3 exams exceed 95%.   

Course Objectives
The course covers the managerial and supervisory aspects of the ITIL processes covered in these stages:

Service Strategy:

• Financial Management
• Service Portfolio Management
• Demand Management

• Service Catalogue Management
• Service Level Management
• Capacity Management
• Availability Management
• Information Security Management
• Supplier Management

• We are not just teachers:  We DO ITIL for a LIVING
• Expert Trainers are cross-trained with the Vigilar Professional Services engagements.  
• We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
• Tips and Tricks from the Pros
• We have a 95%+ pass rate across our classes

• Intense School's definitive, TOTAL immersion Course training experience
• Intense instruction, no outside distractions
• Exceptional proprietary supplemental materials  
• Two exam vouchers, covering the ITIL V3 Lifecycle Service Strategy and Service Design exams, and take exams  on days 3 and 5 of the course.
• Lunch included
• Snacks and beverages all day long!

Intense School Pre-Class Preparation and Post-Class Follow up
Prior to class you'll also receive:

• Official Exin-Approved ITIL V3 Service Strategy & Design Boot Camp Courseware
• Access to a qualified ITIL expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
• Even after the course, we are here to provide you support, including:
• Post-class ITIL SS & SD exam expert mentoring on the covered exams’ objectives  

Who Should Attend
This boot camp is ideal for individuals who require a deeper understanding of the Service Strategy and Service Design stages of the ITIL Services Lifecycle.  Individuals attending this boot camp should note that due to intensive nature of this boot camp, some evening work is expected.

This boot camp offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent.  Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate.

Testimonials
"Intense School's ITIL V3 Essentials Boot Camp was the most effective training I have ever received. The Instructor was superb and conveyed "Real World Knowledge" that I can use back on the job.  I would return to Intense School again and again."  -  Peter Fountain

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