ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Information about this course:
Other ITIL® Courses:
Intense School is proud to offer ITIL® Service Transition and Operation Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Service Transition and Operation, the core concepts and practices in how strategy and design applies to Service Management and IT, and prepares students to take the ITIL® Service Transition and Service Operation examinations. All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts. The ITIL® Service Transition & Operation certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
Intense School is in partnership with Knowledge Center, an accredited training provider
Intense School’s ITIL® Service Transition & Operation Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%
The bootcamp combines the ITIL® Lifecycle Service Transition and Service Operation courses, covering the lifecycle aspects and the management and control of the activities and techniques within the Service Transition and Service Operation stages of the lifecycle, but not the details of the supporting processes (which are covered in detail in the Capability courses). Additionally the course looks at the concepts of Service Transition and Service Operation as a practice and at the interfaces between them and with the other stages of the ITIL® Service Lifecycle.
The purpose of this boot camp is to obtain knowledge on ITIL® concepts and terminology. It looks at activities that may be implemented to enhance the quality of IT service management within an organization and enables students to understand the concepts, processes, functions and activities involved in Service Transition and Service Operation. It also examines organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
The course prepares delegates for the ITIL® Lifecycle examinations in Service Transition and Service Operation.
Our ITIL® Service Transition & Operation Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management lifecycle. This boot camp is your fast track to gaining the ITIL® Service Transition and Service Operation certifications. In this course, you gain the knowledge necessary to take the ITIL® exams, which is offered on the 3rd day (the Service Transition exam) and at the end of this course (the Service Operation exam is on Day 5).
Only Intense School's ITIL® Service Transition & Operation Boot Camp offers you the following benefits:
This boot camp is ideal for individuals who require a deeper understanding of the Service Transition and Service Operation stages of the ITIL® Services Lifecycle. Individuals attending this boot camp should note that due to intensive nature of this boot camp, some evening work is expected.
This boot camp offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent. Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate.
Prior to class you'll also receive:
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Click here to get more information about this class!
Course had excellent structure. The instructor knew the material and was excited to teach it.
- Vladislav Agureyev
NSWCDD
Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.
- Edward P. Becker
Dell CM
Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).
- Anthony Ryno
US Navy - NCTSSD
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.
- Craig Calder
[[Unknown]]
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
Live, Online, Self-Paced, Classroom - contact us for details on each.
Base Course. Best for refresher courses
Most popular self-pace option.
Our top rated training experience
As close to the classroom from home
Course had excellent structure. The instructor knew the material and was excited to teach it.
- Vladislav Agureyev
NSWCDD
Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.
- Edward P. Becker
Dell CM
Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).
- Anthony Ryno
US Navy - NCTSSD
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.
- Maria Romain
Dell CM
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.
- Craig Calder
[[Unknown]]
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
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