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ITIL® Training

ITIL® Service Managers Bridge Course

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

Intense School is proud to offer ITIL® - Managers Bridge Course, a five (5) day Course that helps students understand the concept of Service Management as a practice, particularly the new v.3 concepts, and prepares for and take the ITIL® Managers Bridge exam.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.

Intense School is in partnership with Knowledge Center, an accredited training provider

The all new ITIL® Service Manager Bridge Course offers candidates a gateway to ITIL® certification credits. This qualification will bridge the gap between the ITIL® Manager's Certificate in IT Service Management and the ITIL® Expert in IT Service Management status. The course addresses all of the new topics in ITIL® and the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Students who complete our ITIL® - Managers Bridge Course will be prepared to take the ITIL® Managers Bridge certification exam, a leading international certification requiring the competencies of a Master Level ITIL® Expert. The ITIL® Managers Bridge exam certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® - Managers Bridge Course is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® - Managers Bridge exceed 95%.

Course Objectives

Upon the completion students will:

  • take ITIL® Managers Bridge exam
  • Define the concept of Service Management 
  • Identify the Service Lifecycle as the core of ITIL®
  • Assess how the Service Management processes contribute to the Service Lifecycle
  • Explain the objectives, scope, activities and roles for all of the ITIL® processes
  • Recognize how technology enables the Service Lifecycle and More!
Why to “Get Intense” for ITIL® training
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements. 
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL® - Managers Bridge Course Benefits and Goals

Our ITIL® - Managers Bridge Course is an immersion into the proven service management methodologies included in the ITIL® Service Management lifecycle.  The ITIL® Managers Bridge exam provides a fast track to gaining the ITIL® Expert certification. In this course, you gain the knowledge necessary to take the ITIL® Managers Bridge exam, which is offered at the end of this course. In addition, this course covers new ITIL® content and introduces the Service Lifecycle, which forms the core of ITIL® .

Only Intense School's ITIL® - Managers Bridge Course offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials 
  • One exam voucher, covering the ITIL® Managers Bridge exam, and take exam at course!
  • Lunch included
  • Snacks and beverages all day long!
Intense School Pre-Class Preparation and Post-Class Follow up

Prior to class you'll also receive

  • Official Exin-Approved ITIL® - Managers Bridge Courseware
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® Bridge exam expert mentoring on the covered exams’ objectives
  • Your Company will Save Big on group on-sites of 6 or more students. Get ITIL®  Service Managers Bridge Course Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

    Who Should Attend

    Prior to enrolling in Intense School's v2 to Bridge course, students should have:

    Those who hold the ITIL® Service Manager Certificate or enough credits from the Foundation and Practitioner certifications and would like to obtain the ITIL® Expert certification through the successful completion of the ITIL® Managers Bridge exam.

    ITIL® is a registered trade mark of AXELOS Limited.  All rights reserved.
    IT Infrastructure Library® is a registered trade mark of AXELOS Limited.  All rights reserved.
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The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

The course was set at a good phase and with a great instructor.

- Manuel Panis
US Navy - NCTSSD

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.

- Jack Maples
Dell CM

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.

- Byron Caswell
Scitor

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

The course was set at a good phase and with a great instructor.

- Manuel Panis
US Navy - NCTSSD

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.

- Jack Maples
Dell CM

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.

- Byron Caswell
Scitor