ITIL (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL) was published, consisting of five core titles. This ITIL Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Intense School is proud to offer ITIL Operational Support & Analysis Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis.  All of our ITIL Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL Operational Support & Analysis certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Intense School is in partnership with Knowledge Center, an accredited training provider

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL Capability Module Operational Support & Analysis Certificate in IT Service Management.

Intense School’s ITIL Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL Capability Module Operational Support & Analysis Certificate in IT Service Management.

Course Objectives

You Will Learn How To:

• Prepare for and take the ITIL Intermediate Qualification: Operational Support and Analysis Exam
• Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle
• Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions
• Evaluate the success of Operational Support and Analysis by applying key metrics

Why to “Get Intense” for ITIL training

• We are not just teachers:  We DO ITIL for a LIVING
• Expert Trainers are cross-trained with the Vigilar Professional Services engagements. 
• We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
• Tips and Tricks from the Pros
• We have a 95%+ pass rate across our classes

ITIL Operational Support & Analysis Boot Camp - Benefits and Goals

Our ITIL Operational Support & Analysis Boot Camp is an immersion into the proven service management methodologies included in the ITIL v.3 Service Management capabilities.

Only Intense School's ITIL Operational Support & Analysis Boot Camp offers you the following benefits:

• Intense School's definitive, TOTAL immersion Course training experience
• Intense instruction, no outside distractions
• Exceptional proprietary supplemental materials 
• One exam voucher, covering the ITIL Capabilities Operational Support & Analysis exam.
• Lunch included
• Snacks and beverages all day long!

Intense School Pre-Class Preparation and Post-Class Follow up

Prior to class you'll also receive:

• Official Exin-Approved ITIL Operational Support & Analysis Boot Camp Courseware
• Access to a qualified ITIL expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
• Even after the course, we are here to provide you support, including:
• Post-class ITIL exam expert mentoring on the covered exams’ objectives

Who Should Attend

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Operational Support and Analysis certification. The ITIL Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Save Money and let Intense School Come to You!

Your Company will Save Big on group on-sites of 6 or more students. Get ITIL Operational Support & Analysis Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!