Successful implementation of ITIL® Managing Across the Lifecycle best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Managing Across the Lifecycle processes and gain the skills required to take the ITIL® Expert Qualification: Managing Across the Lifecycle Certification Exam.
Information about this course:
View schedule for classroom bootcamps
Other ITIL® Courses:
ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Intense School is proud to offer ITIL® Operational Support & Analysis Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis. All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts. The ITIL® Operational Support & Analysis certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
Intense School is in partnership with Knowledge Center, an accredited training provider
Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.
Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.
Course Objectives
You Will Learn How To:
Our ITIL® Operational Support & Analysis Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.
Only Intense School's ITIL® Operational Support & Analysis Boot Camp offers you the following benefits:
Prior to class you'll also receive:
This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.
Save Money and let Intense School Come to You!
Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® Operational Support & Analysis Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
. Overall the experience was great, time seemed to fly by as we were actively engaged by the instructor throughout.
- Russell O'Malley
US Navy - NCTSSD
The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.
- Jack Maples
Dell CM
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.
- Sandra L. Speck
Sandra Speck Company
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.
- Byron Caswell
Scitor
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
Live, Online, Self-Paced, Classroom - contact us for details on each.
Base Course. Best for refresher courses
Most popular self-pace option.
Our top rated training experience
As close to the classroom from home
The instructed was very professional, and engaging. He did a great job presenting the material and reviewing.
- Thomas Perkins
NSWCDD
. Overall the experience was great, time seemed to fly by as we were actively engaged by the instructor throughout.
- Russell O'Malley
US Navy - NCTSSD
The courseware quality was VERY high and the instructor was extremely knowledgeable and sensitive to the pace of the course so that everyone had the opportunity to comprehend the material.
- Jack Maples
Dell CM
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.
- Sandra L. Speck
Sandra Speck Company
My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!
- Matthew Miller
Waste Connections
Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.
- Byron Caswell
Scitor
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.
- Samuel Angura
World Bank
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
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