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ITIL Training

ITIL® Operational Support And Analysis Boot Camp

Successful implementation of ITIL® Managing Across the Lifecycle best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Managing Across the Lifecycle processes and gain the skills required to take the ITIL® Expert Qualification: Managing Across the Lifecycle Certification Exam.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Intense School is proud to offer ITIL® Operational Support & Analysis Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Operational Support & Analysis certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Intense School is in partnership with Knowledge Center, an accredited training provider

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.

Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.

Course Objectives

You Will Learn How To:

  • Prepare for and take the ITIL® Intermediate Qualification: Operational Support and Analysis Exam
  • Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle
  • Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions
  • Evaluate the success of Operational Support and Analysis by applying key metrics
Why to “Get Intense” for ITIL training
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements. 
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL Operational Support & Analysis Boot Camp - Benefits and Goals

Our ITIL® Operational Support & Analysis Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.


Only Intense School's ITIL® Operational Support & Analysis Boot Camp offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials 
  • One exam voucher, covering the ITIL® Capabilities Operational Support & Analysis exam.
  • Lunch included
  • Snacks and beverages all day long!
Intense School Pre-Class Preparation and Post-Class Follow up

Prior to class you'll also receive:

  • Official Exin-Approved ITIL® Operational Support & Analysis Boot Camp Courseware
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® exam expert mentoring on the covered exams’ objectives
  • Who Should Attend

    This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

    Save Money and let Intense School Come to You!

    Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® Operational Support & Analysis Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

    ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

    IT Infrastructure Library® is a registered trade mark of AXELOS Limited. All rights reserved.

    The Swirl logo™ is a registered trade mark of AXELOS Limited. All rights reserved.

     

Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.

- Edward P. Becker
Dell CM

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!

- TR Piller
none

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute

Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.

- Byron Caswell
Scitor

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

Excellent courseware and my instructor had a solid knowledge of the materials and great teaching skills.

- Edward P. Becker
Dell CM

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!

- TR Piller
none

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute

Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.

- Byron Caswell
Scitor