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ITIL Training

ITIL® Operational Support And Analysis Boot Camp

Successful implementation of ITIL® Managing Across the Lifecycle best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Managing Across the Lifecycle processes and gain the skills required to take the ITIL® Expert Qualification: Managing Across the Lifecycle Certification Exam.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Intense School is proud to offer ITIL® Operational Support & Analysis Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Operational Support & Analysis certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Intense School is in partnership with Knowledge Center, an accredited training provider

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.

Intense School’s ITIL® Operational Support & Analysis Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Operational Support & Analysis Certificate in IT Service Management.

Course Objectives

You Will Learn How To:

  • Prepare for and take the ITIL® Intermediate Qualification: Operational Support and Analysis Exam
  • Outline key activities for the Operational Support and Analysis processes in the context of the Service Lifecycle
  • Achieve operational excellence by using the Operational Support and Analysis processes, activities and functions
  • Evaluate the success of Operational Support and Analysis by applying key metrics
Why to “Get Intense” for ITIL training
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements. 
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL Operational Support & Analysis Boot Camp - Benefits and Goals

Our ITIL® Operational Support & Analysis Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.


Only Intense School's ITIL® Operational Support & Analysis Boot Camp offers you the following benefits:

  • Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials 
  • One exam voucher, covering the ITIL® Capabilities Operational Support & Analysis exam.
  • Lunch included
  • Snacks and beverages all day long!
Intense School Pre-Class Preparation and Post-Class Follow up

Prior to class you'll also receive:

  • Official Exin-Approved ITIL® Operational Support & Analysis Boot Camp Courseware
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® exam expert mentoring on the covered exams’ objectives
  • Who Should Attend

    This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

    Save Money and let Intense School Come to You!

    Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® Operational Support & Analysis Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

    ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

    IT Infrastructure Library® is a registered trade mark of AXELOS Limited. All rights reserved.

    The Swirl logo™ is a registered trade mark of AXELOS Limited. All rights reserved.

     

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

The course was set at a good phase and with a great instructor.

- Manuel Panis
US Navy - NCTSSD

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.

- Stephanie Hayes
none

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Virtualization Instructor
  • ITIL® Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Virtualization Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, Exam Review
Classroom

Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, Exam Review
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, Exam Review

See what our students are saying:

He was very professional and knowledgable. It was a pleasurable experience.

- Faron Fendle
NSWCDD

The course was set at a good phase and with a great instructor.

- Manuel Panis
US Navy - NCTSSD

The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.

- Chris Anderson - ITIL
[not provided]

Course had excellent structure. The instructor knew the material and was excited to teach it.

- Vladislav Agureyev
NSWCDD

The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.

- Stephanie Hayes
none

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute

Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.

- Mark Yu
MBL Technologies

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is an excellent instructor. knowledgeable and good in the Net+, generally in computer training and other related area. he is very good. The quality of the course materials are perfect.

- Lucy Fakeye - Net+
[not provided]

The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.

- Tijan Drammeh
University of Maryland University College