Successful implementation of ITIL® Service Offerings & Agreements best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Service Offerings & Agreements processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Offerings & Agreements Certification Exam.
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ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
Intense School is proud to offer ITIL® Service Offerings & Agreements Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis. All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts. The ITIL® Service Offerings & Agreements certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
Intense School’s ITIL® Service Offerings & Agreements Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL® exams exceed 95%. Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Service Offerings & Agreements Certificate in IT Service Management.
During this five-day instructor-led course, participants will obtain knowledge and hands-on experience in Operational Support & Analysis. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam: ITIL® Capability Module Operational Support & Analysis.
You Will Learn How To:
Our ITIL® Service Offerings & Agreements Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.
Only Intense School's ITIL® Service Offerings & Agreements Boot Camp offers you the following benefits:
Intense School's definitive, TOTAL immersion Course training experienceWho Should Attend
This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Service Offerings & Agreements certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.
Intense School Pre-Class Preparation and Post-Class Follow up
Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® SOA Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!
Intense School is in partnership with Knowledge Center, an accredited training provider
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I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.
- Nate Turner
DOJ
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
He was very professional and knowledgable. It was a pleasurable experience.
- Faron Fendle
NSWCDD
The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.
- Chris Anderson - ITIL
[not provided]
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.
- Byron Caswell
Scitor
Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.
- Mark Yu
MBL Technologies
Live, Online, Self-Paced, Classroom - contact us for details on each.
Base Course. Best for refresher courses
Most popular self-pace option.
Our top rated trainign experience
As close to the classroom from home
I really enjoyed the class. I had a great instructor and the quality of the information provided was very informative.
- Nate Turner
DOJ
The course was set at a good phase and with a great instructor.
- Manuel Panis
US Navy - NCTSSD
He was very professional and knowledgable. It was a pleasurable experience.
- Faron Fendle
NSWCDD
The instructor did a great job of presenting the material and giving real world examples to help solidify my understanding.
- Chris Anderson - ITIL
[not provided]
The instructor was knowledgeable of the subject, provided good examples, and emphasized the important topics to study.
- Stephanie Hayes
none
The instructor was very knowledgeable about the pen testing and ethical hacking. He was great in delivering the lectures, lab and was very helpful in having us complete the capture the flag exercises. In addition, he provided valuable insight about security in general and pen testing in particular.
- Tijan Drammeh
University of Maryland University College
A great instructor, very intelligent and well spoken and excellent course materials.
- Jeff Clemmons
Blood Systems
Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.
- Thomas Dunn
Georgia Tech Research Institute
Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!
- Timothy Dalhouse
Spectrum Training
Instructor demonstrated advanced knowledge of the subject matter as well as INFOSEC in general. He provided us with all of the tools and reference materials we needed to perform the DIACAP process. The course materials are great!
- TR Piller
none
Instructor did a fantastic job of delivering a large set of very dense course material cogently to the class. She obviously had the material down cold and could easily break down elements of the different knowledge domains in clear explanations.
- Byron Caswell
Scitor
Instructor was to the point, and stayed on topic. Appreciated that he doesn't get led off tangents by students questions.
- Mark Yu
MBL Technologies
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