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ITIL® Training

ITIL® Service Offerings & Agreements Boot Camp

Successful implementation of ITIL® Service Offerings & Agreements best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimize the Service Offerings & Agreements processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Offerings & Agreements Certification Exam.

Course Highlights
  • High Pass Rates - Exam Pass Guarantee!
  • Top Instructors - Readily Available
  • Hands-on skills training and test preparation
award-winning-training

ITIL® (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services.  In 2007, version 3 of the IT Infrastructure Library (ITIL®) was published, consisting of five core titles. This ITIL® Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL® into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.

Intense School is proud to offer ITIL® Service Offerings & Agreements Boot Camp, a five (5) day Course that helps students understand the main principles and objectives of Operational Support & Analysis.  All of our ITIL® Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts.  The ITIL® Service Offerings & Agreements certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.

Cutting Edge Curriculum:  Authorized AND Accelerated:

Intense School’s ITIL® Service Offerings & Agreements Boot Camp is, simply put, INTENSE.  We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience.  We aggressively maintain up-to-date materials.  Our classroom pass rates on the ITIL® exams exceed 95%.   Students are prepared through a test exam and instructor feedback. The exam is a complex multiple choice, multi-part, scenario based test for which 90 minutes is allowed to complete it. Students who pass the exam will receive the ITIL® Capability Module Service Offerings & Agreements Certificate in IT Service Management.

During this five-day instructor-led course, participants will obtain knowledge and hands-on experience in Operational Support & Analysis. A balanced mix of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the exam: ITIL® Capability Module Operational Support & Analysis.

Course Objectives
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You Will Learn How To:

  • Prepare for and take the ITIL® Intermediate Qualification: Service Offerings & Agreements Exam
  • Outline key activities for the Service Offerings & Agreements processes in the context of the Service Lifecycle
  • Achieve operational excellence by using the Service Offerings & Agreements processes, activities and functions
  • Evaluate the success of Service Offerings & Agreements by applying key metrics
Why to “Get Intense” for ITIL® training
  • We are not just teachers:  We DO ITIL® for a LIVING
  • Expert Trainers are cross-trained with the Vigilar Professional Services engagements.  
  • We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
  • Tips and Tricks from the Pros
  • We have a 95%+ pass rate across our classes
ITIL® Service Offerings & Agreements Boot Camp - Benefits and Goals

Our ITIL® Service Offerings & Agreements Boot Camp is an immersion into the proven service management methodologies included in the ITIL® Service Management capabilities.

Only Intense School's ITIL® Service Offerings & Agreements Boot Camp offers you the following benefits:

Intense School's definitive, TOTAL immersion Course training experience
  • Intense instruction, no outside distractions
  • Exceptional proprietary supplemental materials  
  • One exam voucher, covering the ITIL® Capabilities Service Offerings & Agreements exam.
  • Lunch included
  • Snacks and beverages all day long!

Who Should Attend

This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Service Offerings & Agreements certification. The ITIL® Foundation Certificate (or v2- bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

Intense School Pre-Class Preparation and Post-Class Follow up

  • Prior to class you'll also receive: Official Exin-Approved ITIL® Service Offerings & Agreements Boot Camp Courseware 
  • Access to a qualified ITIL® expert mentor before and after class, providing you extra help upon request to guide you towards proper pre-class prep!
  • Even after the course, we are here to provide you support, including:
  • Post-class ITIL® exam expert mentoring on the covered exams’ objectives  

Your Company will Save Big on group on-sites of 6 or more students. Get ITIL® SOA Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!

Intense School is in partnership with Knowledge Center, an accredited training provider

Click here to get more information about this class!

Instantly View Course Syllabus and price

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The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

Outstanding instructor. He did a great job providing the information and even worked with students after class to help them grasp the material.

- Jonathan Fitz-Enz
TASC

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

. Overall the experience was great, time seemed to fly by as we were actively engaged by the instructor throughout.

- Russell O'Malley
US Navy - NCTSSD

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

One of the most intelligent and well-spoken instructors I have ever had the privilege to work with. His in depth knowledge of the 10 domains in CISSP surpassed my expectations as well as the expectations of my classmates. His teaching style kept the otherwise dry information very memorable and exciting. I would HIGHLY recommend this course to my peers.

- Student
National Institutes of Health

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute

Select the type of training that best fits your schedule and learning style!

Live, Online, Self-Paced, Classroom - contact us for details on each.

Self-Paced

Streaming Only

Base Course. Best for refresher courses

  • Easy Online Access
  • Expert Cisco Instructor
  • Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
Self-Paced

Mentored Online

Most popular self-pace option.

  • Online & Offline Playback (DVD,mobile)
  • Expert Cisco Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files
Classroom

Instructor-Led

Our top rated trainign experience

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Our highest pass rate course version
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files
Classroom

Live Online

As close to the classroom from home

  • Live Classroom
  • Expert Instructor constantly available
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Self-Paced Training (optional add-on)
  • Extensive Live Instructor Support
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files

See what our students are saying:

The course materials were great and very helpful in understanding ITIL. I was also able to learn a lot from my instructors personal experirence.

- Maria Romain
Dell CM

Our class was lively and entertaining. The instructor adapted well to the groups learning style and additionally, her background and experience was of significant value to learning the objectives of the course (ITIL).

- Anthony Ryno
US Navy - NCTSSD

Outstanding instructor. He did a great job providing the information and even worked with students after class to help them grasp the material.

- Jonathan Fitz-Enz
TASC

The instructor had an excellent demeanor and candor, very knowledgable about IT industry in general and many different fields in specific.

- Jose Rengel
none

. Overall the experience was great, time seemed to fly by as we were actively engaged by the instructor throughout.

- Russell O'Malley
US Navy - NCTSSD

Fantastic instructor! Really knew the material, and was adept at communicating in an understandable manner to those without an IT background. I couldn't ask for a more genuine, concerned instructor who had her students successful learning as the main motivator for everything she did. Simply superb!

- Timothy Dalhouse
Spectrum Training

My instructor is a freaking genius, however he really enjoys bringing the info and material to life so in a way you do catch a bit of genius by the end of the course.

- Samuel Angura
World Bank

My instructor is a genius. He has the perfect combination of knowledge and humor. I learned so much this week and enjoyed every minute of it!

- Matthew Miller
Waste Connections

Excellent instructor. One of the best I have had in over 27 years in the IT business. Genuinely cared about the students understanding the subject material and their success in passing the exam. She taught how to think and reason to pass the test. That is something not found in any text book.

- Craig Calder
[[Unknown]]

One of the most intelligent and well-spoken instructors I have ever had the privilege to work with. His in depth knowledge of the 10 domains in CISSP surpassed my expectations as well as the expectations of my classmates. His teaching style kept the otherwise dry information very memorable and exciting. I would HIGHLY recommend this course to my peers.

- Student
National Institutes of Health

Instructor was very intelligent and had lots of experience to draw on, outside of the written paterial that made it more interesting. I was very pleased with him.

- Sandra L. Speck
Sandra Speck Company

Incredible instructor. The coursework covered 300 topics in 10 domains, and he was able to speak intelligently on all of them. Better, his teaching style was relaxed and informal, which lessened the feelings of impending doom about the exam we were about to undertake. He knew exactly which sections of the material to emphasize, when we needed a break, and in many cases was speaking ahead of the slides (he knew exactly what was coming up before turning the slides). Rare gem.

- Thomas Dunn
Georgia Tech Research Institute