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IT Service Management with System Center Service Manager (MS-10965)

IT Service Management with System Center Service Manager

Microsoft Systems Center 5-Day Training

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.  Using hands-on labs, students will learn the following:

  • Where Service Manager sits within the System Center 2012 R2 product.
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2012 R2 Service Manager deployment.
  • How to upgrade an existing Service Manager 2010 environment to System Center 2012.
  • How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

Total Price: $-,---

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Information about this course:

This course is offered as:

  • Classroom Instructor-led Boot Camp
  • Live Online Instructor-led Boot Camp
  • Mentored Self-Paced Online
  • Streaming-Only Self-Paced Online

Course Highlights
  • 93% Pass Rate
  • Hands-on training with latest technologies
  • Complex sims & exercises, gives you practical hands-on experience
award-winning-training
At Course Completion:
After Completing this course, students will be able to:
  • Describe the key features of System Center 2012 R2.
  • Describe System Center 2012 R2 Service Manager.
  • Describe the key methodologies adopted using ITIL and MOF.
  • Describe how System Center 2012 R2 Service Manager adopts best practices using ITIL and MOF.
  • Describe the System Center 2012 R2 Service Manager Architecture and Core Components.
  • Describe the Hardware and Software Requirements of System Center 2012 R2 Service Manager.
  • Describe the Security Requirements of System Center 2012 R2 Service Manager.
  • Install System Center 2012 R2 Service Manager.
  • Upgrade Service Manager 2010 to System Center 2012 Service Manager.
  • Describe System Center 2012 R2 Service Manager Base Configuration.
  • Configure Notifications.
  • Integrate System Center 2012 R2 Service Manager using Connectors.
  • Configure the Exchange Connector.
  • Configure Business Services.
  • Describe the definition of an Incident and a Problem.
  • Manage Incidents.
  • Manage Problems.
  • Use Queues and Views with Incidents and Problems.
  • Configure Activity Management.
  • Configure Change Management.
  • Configure Release Management.
  • Describe the Service Catalog, Request Offerings and Service Offerings.
  • Manage Service Requests and Catalog Groups.
  • Describe the Self-Service Portal.
  • Configure Service Level Management.
  • View SLA information in Service Manager.
  • Describe the components of the Self-Service Portal.
  • Customize the Self-Service Portal.
  • Run reports in Service Manager.
  • Configure and run Data Warehouse Jobs.
  • Troubleshoot Data Warehouse Jobs.
  • Describe the Data Warehouse Cubes in Service Manager.
  • Perform advanced troubleshooting in Service Manager.
  • Perform disaster recovery in Service Manager.
Who Should Attend:

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

What's Included:

Only Intense School’s Boot Camp offers you the following benefits:

  • 5 full days of intense instruction with no outside distractions
  • Exam Vouchers for exams
  • Microsoft Press E-Reference Library, including all Training Kits, Exam References, and Rapid Review books
  • 2nd shot vouchers - in case you do not pass an exam
  • Pre-Class Prep Materials
  • In-person access to the top experts in the industry
  • Lunch and snacks provided on each day of class

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Streaming Only

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  • Easy Online Access
  • Expert Microsoft Instructor
  • Exam Review
  • Highest Quality Content - 90% Pass
  • Self-Paced Training
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  • Online & Offline Playback (DVD,mobile)
  • Expert Microsoft Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Hands-On Lab Exercises
  • Self-Paced Mentored Training
  • Mentor & Live Instructor Support
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files
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Instructor-Led

Our top rated training experience

  • Live Classroom
  • Expert Microsoft Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Microsoft Certification Library
  • Hands-On Lab Exercises
  • Lunch, Snacks
  • Train In-Person at Training Facility
  • Exam Vouchers
  • 2nd Shot Exam Voucher
  • Pre-Shipment of Pre-Study Books
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files
Classroom

Live Online

Live experience from home or work

  • Live Online Classroom
  • Expert Microsoft Instructor
  • Intense Proprietary Exam Prep
  • Highest Quality Content - 90% Pass
  • Microsoft Certification Library
  • Hands-On Lab Exercises
  • Exam Vouchers
  • 2nd Shot Exam Voucher
  • Pre-Shipment of Pre-Study Books
  • Text books, Pre-Study, and Lab books
  • Complex Sims and Exercise Files

Course Outline

Module 1: Introduction to Microsoft SQL Server 2014 
This module introduces the SQL Server platform and major tools. It discusses editions, versions, tools used to query, documentation sources, and the logical structure of databases. 
Lessons

Lab: Working with SQL Server 2014 Tools After completing this module, you will be able to: Module 2: Introduction to T-SQL Querying 
This module introduces Transact SQL as the primary querying language of SQL Server. It discusses the basic structure of T-SQL queries, the logical flow of a SELECT statement, and introduces concepts such as predicates and set-based operations.  Lessons Lab: Introduction to Transact-SQL Querying After completing this module, you will be able to:  Module 3: Writing SELECT Queries 
This module introduces the fundamentals of the SELECT statement, focusing on queries against a single table. 
Lessons Lab: Writing Basic SELECT Statements After completing this module, you will be able to: Module 4: Querying Multiple Tables 
This module explains how to write queries which combine data from multiple sources in SQL Server. The module introduces the use of JOINs in T-SQL queries as a mechanism for retrieving data from multiple tables. 
Lessons Lab: Querying Multiple Tables After completing this module, you will be able to: Module 5: Sorting and Filtering Data 
This module explains how to enhance queries to limit the rows they return, and to control the order in which the rows are displayed. The module also discusses how to resolve missing and unknown results. 
Lessons Lab: Sorting and Filtering Data After completing this module, you will be able to: Module 6: Working with SQL Server 2014 Data Types 
This module explains the data types SQL Server uses to store data. It introduces the many types of numeric and special-use data types. It also explains conversions between data types, and the importance of type precedence. 
Lessons Lab: Working with SQL Server 2014 Data Types After completing this module, you will be able to: Module 7: Using DML to Modify Data 
This module describes the use of Transact-SQL Data Manipulation Language to perform inserts, updates, and deletes to your data. 
Lessons Lab: Using DML to Modify Data After completing this module, you will be able to: Module 8: Using Built-In Functions
This module introduces the use of functions that are built in to SQL Server Denali, and will discuss some common usages including data type conversion, testing for logical results and nullability.
Lessons Lab: Using Built-In Functions After completing this module, you will be able to: Module 9: Grouping and Aggregating Data 
This module introduces methods for grouping data within a query, aggregating the grouped data and filtering groups with HAVING. The module is designed to help the student grasp why a SELECT clause has restrictions placed upon column naming in the GROUP BY clause as well as which columns may be listed in the SELECT clause. 
Lessons Lab: Grouping and Aggregating Data After completing this module, you will be able to: Module 10: Using Subqueries 
This module will introduce the use of subqueries in various parts of a SELECT statement. It will include the use of scalar and multi-result subqueries, and the use of the IN and EXISTS operators. 
Lessons Lab: Using Subqueries After completing this module, you will be able to: Module 11: Using Table Expressions 
This module introduces T-SQL expressions which return a valid relational table, typically for further use in the query. The module discusses views, derived tables, common table expressions and inline table-valued functions. 
Lessons Lab: Using Table Expressions After completing this module, you will be able to: Module 12: Using Set Operators 
This module introduces Microsoft SharePoint Server as a platform for BI, and then focuses on building BI dashboards and scorecards with PerformancePoint Services. 
Lessons Lab: Using Set Operators After completing this module, you will be able to: Module 13: Using Window Ranking, Offset, and Aggregate Functions 
This module introduces window functions including ranking, aggregate and offset functions. Much of this functionality is new to SQL Server 2012. It will cover the use of T-SQL functions such as ROW_NUMBER, RANK, DENSE_RANK, NTILE, LAG, LEAD, FIRST_VALUE and LAST_VALUE to perform calculations against a set, or window, of rows. 
Lessons Lab: Using Window Ranking, Offset and Aggregate Functions After completing this module, you will be able to: Module 14: Pivoting and Grouping Sets 
This module discusses techniques for pivoting data in T-SQL as well to introduce the fundamentals of the GROUPING SETS clause. It will also cover the use of GROUP BY ROLLUP and GROUP BY CUBE syntax in SQL Server. 
Lessons Lab: Pivoting and Grouping Sets After completing this module, you will be able to: Module 15: Executing Stored Procedures 
This module introduces the use of existing stored procedures in a T-SQL querying environment. It discusses the use of EXECUTE, how to pass input and output parameters to a procedure, and how to invoke system stored procedures. 
Lessons Lab: Executing Stored Procedures After completing this module, you will be able to: Module 16: Programming with T-SQL 
This module provides a basic introduction to T-SQL programming concepts and objects. It discusses batches, variables, control of flow elements such as loops and conditionals, how to create and execute dynamic SQL statements, and how to use synonyms. 
Lessons Lab: Programming with T-SQL After completing this module, you will be able to: Module 17: Implementing Error Handling
This module introduces the use of error handlers in T-SQL code. It will introduce the difference between compile errors and run-time errors, and will cover how errors affect batches. The module will also cover how to control error handling using TRY/CATCH blocks, the use of the ERROR class of functions, and the use of the new THROW statement.
Lessons Lab: Implementing Error Handling After completing this module, you will be able to: Module 18: Implementing Transactions 
This module introduces the concepts of transaction management in SQL Server. It will provide a high-level overview of transaction properties; cover the basics of marking transactions with BEGIN, COMMIT and ROLLBACK. 
Lessons Lab: Implementing Transactions After completing this module, you will be able to:

The instructor was very knowledgeable, and was able to explain complicated technologies in a way that was easy to comprehend. I was given everything I needed to learn and complete my course with confidence.

- Travis Drennan

The instructor did a great job, his guidance on the skills of passing the exams was most valuable.

- George Ballane
Unavailable

I had an above-average instructor. Not only did he instruct, he mentored us with real-world experience. The knowledge he had of the applications was beyond comprehensible. Outstanding!

- Weston Flowers
Brooke Army Medical Center (CTR)

He was very knowledgable in the course material and presented it in a very methodical way. The course materials were great and are resources we will use in the future.

- Ralph Polk
Brooke Army Medical Center (CTR)

The class more than exceeded my expectations. The material was exactly what i needed to get my certifications and more. There was not one question the professor could not answer.

- George Embrey
IMC

A great instructor, very intelligent and well spoken and excellent course materials.

- Jeff Clemmons
Blood Systems

Prerequisites?
Before attending this course, students must have:
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • An understanding of the IT management processes that are included with ITIL and MOF..
Certifications

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