ITIL (Information Technology Infrastructure Library) provides a comprehensive, consistent and coherent set of best practices focused on providing value to customers in the form of services. In 2007, version 3 of the IT Infrastructure Library (ITIL) was published, consisting of five core titles. This ITIL Refresh focuses on a lifecycle approach to IT Service Management, with greater emphasis on IT business integration. Adopting all or some elements of ITIL into an organization’s IT Service Management practices can add significant value to a company’s service portfolio.
This five (5) day Course that helps students understand the main principles and objectives of Continual Service Improvement and Operation, the core concepts and practices in how strategy and design applies to Service Management and IT, and prepares students to take the ITIL Continual Service Improvement and Service Operation examinations. All of our ITIL Master level instructors have over 8 years of experience in ITSM, and are seasoned instructors and exam prep experts. The ITIL Continual Service Improvement & Service Operations certification greatly benefits IT and Business professionals and those concerned about optimization of a corporations IT Services.
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Intense School is in partnership with Knowledge Center, an accredited training provider |
Intense School is an EXIN
Accredited Training Partner |
Cutting Edge Curriculum: Authorized AND Accelerated:
Intense School’s ITIL Continual Service Improvement & Service Operations Boot Camp is, simply put, INTENSE. We pack enormous value in both knowledge acquisition and certification achievement into this 5-day immersion experience. We aggressively maintain up-to-date materials. Our classroom pass rates on the ITIL exams exceed 95%. The Boot Camp combines the ITIL® Lifecycle Continual Service Improvement and Service Operations courses, covering the lifecycle aspects and the management and control of the activities and techniques within the Continual Service Improvement and Service Operations stages of the lifecycle, but not the details of the supporting processes (which are covered in detail in the Capability courses). Additionally the course looks at the concepts of Continual Service Improvement and Service Operations as a practice and at the interfaces between them and with the other stages of the ITIL Service Lifecycle.
Course Objectives
The purpose of this Boot Camp is to obtain knowledge on ITIL concepts and terminology. It looks at activities that may be implemented to enhance the quality of IT service management within an organization and enables students to understand the concepts, processes, functions and activities involved in Continual Service Improvement and Service Operations. It also examines organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL. The course prepares delegates for the ITIL® Lifecycle examinations in Continual Service Improvement and Service Operations. You will learn about:
- Justifying the role of continual service improvement
- Applying the 7-step improvement process to enhance service quality and operational performance
- Conducting a SWOT analysis
- Creating a communication plan to engage the organization around CSI for IT service management
Why to “Get Intense” for ITIL training
- We are not just teachers: We DO ITIL for a LIVING
- Expert Trainers are cross-trained with the Vigilar Professional Services engagements.
- We regularly train our customers from the NSA, DoD, Microsoft and other highly sensitive co.’s
- Tips and Tricks from the Pros
- We have a 95%+ pass rate across our classes
Important Course Information
Individuals attending this Boot Camp should note that due to intensive nature of this boot camp, some evening work is expected. This boot camp offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent.
Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate in IT Service Management or v2 to bridge equivalent.
ITIL CSI & Service Operations Boot Camp - Benefits and Goals
Our ITIL Continual Service Improvement & Service Operations Boot Camp is an immersion into the proven service management methodologies included in the ITIL Service Management lifecycle. This boot camp is your fast track to gaining the ITIL Continual Service Improvement and Service Operations certifications. In this course, you gain the knowledge necessary to take the ITIL exams, which is offered on the 3rd day (the Continual Service Improvement exam) and at the end of this course (the Service Operations exam is on Day 5).
Only Intense School's ITIL Continual Service Improvement & Service Operations Boot Camp offers you the following benefits:
- Intense School's definitive, TOTAL immersion Course training experience
- Intense instruction, no outside distractions
- Exceptional proprietary supplemental materials
- Two exam vouchers, covering the ITIL Lifecycle Continual Service Improvement and Service Operations exams, and take exams on days 3 and 5 of the course.
- Lunch included
- Snacks and beverages all day long!
Who Should Attend
This boot camp is ideal for individuals who require a deeper understanding of the Continual Service Improvement and Service Operations stages of the ITIL Services Lifecycle. Individuals attending this boot camp should note that due to intensive nature of this boot camp, some evening work is expected. It offers a natural career development path for practitioner staff that already holds the ITIL® Foundation Certificate or equivalent. Before attending the boot camp, it is strongly recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® Foundation Certificate.
Save Money and let Intense School Come to You!
Your Company will Save Big on group on-sites of 6 or more students. Get IITIL Continual Service Improvement and Service Operations, Certification Training FAST on-site at your location for a fraction of the price of our public scheduled Boot Camps!
Testimonials
"Intense School's ITIL Essentials Boot Camp was the most effective
training I have ever received. The Instructor was superb and conveyed
"Real World Knowledge" that I can use back on the job. I would return
to Intense School again and again." - Peter Fountain
"Hats off to you and many thanks for your help
(without which, certainly, I wouldn't have received the 85% grade).
For you to help this salesman (not an operations guy) achieve a decent
score speaks volumes for your teaching skills." – JA, France Telecom
"Very valuable. I couldn't have picked up all of this information on my own!” - JS, T Rowe Price, Inc.
"One of the best classes I ever attended.” — GD, US Senate Sergeant
"Very focused and concise training to achieve certification - with supportive trainers and environment." – MT, Microsoft
“I would just like to say thanks to your excellent ITIL training course
I Passed my exam with great results. This course is excellent and I
have recommended it to many of my colleagues. Thanks again for the great
service. “ – BD, SAIC
“The material contained in the ITIL Foundation is great and at just the
right level to get you through the exam more than comfortably - You
guys are awesome." Finn-Rowan Findlay, US Treasury
“I wanted to let you know what a great job you did on the ITIL
Foundation course. The instruction was informative and not only
provided a strong baseline to pass the exam, but included “real world”
scenarios that allow you to leverage the content back to my work
environment. I will be highly recommending you to everyone. Thanks
again.” - TD, DOD
“I learned a lot and appreciate your teaching skills. Much appreciated. It provided a very nice learning experience.” – JK, CACI
"Thank you to you. I would not have achieved what we have without your
attention to detail and commitment to our project." – KR, Shell
“Excellent Instructor” - KM, US Census Bureau
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